Returns & Cancellation
CANCELLATION POLICY
Please contact us immediately via e-mail, support@paudinpro.com, if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes.
RETURN POLICY
30-Days Satisfaction Guarantee
You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:
(a) You have received a product with damaged or contaminated package;
(b) You have received a product that is defective or otherwise bad;
(c) You have received a wrong item;
(d) You have changed your mind and want to return an unused and opened product.
We only offer this 30-day returns policy for products purchased on this website.
Steps To Take When Returning A Product
Step #1 - Contact our Customer Support Team by support@paudinpro.com within 30 days from receiving your ordered products. Please provide to the customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.
Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions mentioned above, our customer support team will provide you with a link to a returns form. After you provide us with all necessary information, we will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.
Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and sent to our indicated Returns address. Un-defective items must be returned in unused, manufacturer condition, in original and undamaged packaging
Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.
Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that except when you are returning a defective item:
(a) your returned shipping fees will not be compensated by us;
(b) we will apply a 15% restocking fee;
(c) we will apply a USD 5 handling fee.
Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.
Customer Reviews
It’s light, lovely and sharp. I finally enjoy cutting vegetables as never had a decent knife. Love the look of it too.
Culinary Precision! This is a sharp, top-quality chef knife and it effortlessly glides through ripe veggies, swiftly dices, and delicately minces fresh herbs. I made Pico de Gallo!
I’ve been looking for a nice knife that isn’t crazy expensive and this knife is just that! It has a sleek look and cuts very well. I’ll definitely be checking out other products from this brand.
The knife is beautifully crafted and balanced, which lets it easily slice through meat and vegetables. I've had the chef knife for about a month and have used it as often as possible to get the feel for it.Great packaging, blade is stunning, good steel, and I’m impressed with this beauty. Perfect size for my use and sharper than expected. This really is an awesome knife! Great size 8”, great edge, easy to clean.Overall good balance, comfortable handle, nice weight, well-priced premium materials, cuts extremely well and it is easy to use for a variety of items. Highly recommended.
I've had this knife a little over a week and I love it! I've used it at least once every day so far and it hasnt needed sharpened at all. It cam packaged very nicely with little protectors on the tip and heel of the knife. It has a nice edge right out of the box. The handle and blade are very stylish. You can see where the balance point is on the knife in the 5th picture, which is just about where I like it. In the 6th picture, I have my Wusthof chef's knife ( ~$150) on the left and the Paudin knife on the right. You can see how much narrower the spine on the Paudin is. This makes the knife and very agile to handle. The onion cutting video doesnt really do it justice but, it was hard to chop with one hand and record the video with the other. For the money, this knife can't be beat. I do wish the transition between the blade and the handle was a bit smoother. I see some of Paudin's other knives are like this and I'm anxious to try them. Give this knife a shot, you won't regret it!
