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All our products are available on Amazon.com for 6 territories: The United States, Canada, the United Kingdom, Germany, Australia, and Japan or paudinstore.com worldwide.
Please read our shipping policy for more information.
After an order has shipped, you can track all your packages here: https://paudinstore.com/tracking
There are multiple reasons as to why you may not have received your order confirmation: It is possible that you have entered your email address incorrectly. Please check your spam folder. It is possible that the order confirmation has been filtered as spam. The order process may have not been completed correctly. If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
If your purchase hasn’t dispatched yet, send us an email to support@paudinpro.com as quickly as possible. We will do our best to accommodate, however if the order has already been shipped out, we will not be able to make any changes.
All orders are processed within 48 hours after they placed.
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@paudinpro.com.
The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term.
Please read our warranty policy for more information.
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
Please read our return policy for more information.
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.
The blades of our knives are stamped in YangJiang, China - the capital of knife crafting with 1400 years of knife production history. All of our craftsmen take personal responsibility to show that Chinese quality can be world-class.
We use high-quality materials from German and Japan depending on the product (specific information is indicated in every product description).
Sometimes it’s difficult to know where to start when buying a kitchen knife. Therefore, we prepared a guide which helps you to save time on searching for the perfect knife and be happy with your purchase.
We provide customer support in English, German, Russian, and Japanese. Feel free to contact us any time you need.
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Please read our shipping policy for more information.