If any defects in materials or craftsmanship of our knives are found, we will replace the product at no cost. Paudin’s warranty does not cover wear from normal use or damages caused by misuse or use other than the intended purpose of the item.
If you experience any issues with your Paudin products, please contact us through our website or at order@paudinpro.com, and we’ll provide the best solution for you.
Warranty Overview
Paudin Store offers a rock-solid lifetime warranty. We do not provide repair services, but we will replace any defective product free of charge.
Our warranty does not cover:
Wear from normal use
Damage from misuse or unintended use
We stand firmly behind our products and our customers. If the quality of one of our items does not meet your expectations, we will provide a refund or replacement.
How to Claim
When contacting us, please include:
Your full name
Order number
A description of the issue
A clear image showing the faulty item
Warranty claims apply only to items purchased directly from Paudin Store.
Shipping
Refunds or exchanges are issued free of charge if your product does not meet expectations.
For exchanges, shipping is free within the US. We use Amazon’s multi-channel fulfillment, ensuring fast delivery nationwide.
Certain locations (Alaska, Hawaii, P.O. & APO Boxes, rural areas, and new developments) may receive standard shipping.
Orders usually ship within 24 hours, with delivery times of 3–5 days. A tracking number will be emailed once your package is shipped.
To comply with postal regulations, knives must be securely wrapped to prevent cutting through packaging. Please avoid attaching adhesive materials directly to the product.
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I bought this knife set for my daughter as a house warming gift, although she hasn't moved in yet. I have had a set of these knives for a couple of years, and they are excellent. My daughter is a keen cook and really appreciated these and they will get plenty of use. She uses my knives all the time. Looking forward to being invited to her house for food.
Having bought a Paudin knife a few years ago, and was very pleased with its performance, I added two more knives complimenting the first one, the quality is the same, very pleased